Good to know
Frequently asked questions
- How do I buy a piece?
- Add the piece to your cart and send the order request form. We reply within one working day to confirm availability, shipping cost and a secure payment link. Nothing is charged on the website itself.
- Are the pieces really one of a kind?
- Yes. Almost everything is produced in a single quantity. Once a piece sells it will not be repeated exactly, though we can make something similar as a custom order.
- Which currencies do you show?
- Prices are shown in USD for the United States, GBP for the United Kingdom, INR for India, AUD for Australia and EUR for Europe, chosen automatically from your location.
- How long does delivery take?
- Ready pieces are dispatched within 3-5 working days. Delivery is typically 2-4 days within India and 7-14 days to the USA, UK, Australia and Europe, on tracked services.
- Can I track my order?
- Yes. Once we ship, the carrier and tracking number appear on your order — sign in to your account, or use the order number and email on the tracking page.
- Do you take custom orders?
- Yes. Send your colours, size and occasion through the custom orders page and we'll reply with a timeline and price.
- Can I return a piece or get a refund?
- No. We do not offer returns or refunds, and we do not exchange for change of mind. An exchange is offered only if a piece arrives damaged or broken, or an item is missing from your shipment. Customers in the USA and Australia should report it within 7 days of delivery with photographs. In India all sales are final.
- Who pays for exchange shipping?
- When we confirm a piece arrived damaged or broken, or an item was missing, we cover the replacement shipping.
- How do I care for my piece?
- Spot clean with cool water and mild soap, dry flat away from direct sunlight, and store loosely stuffed so the shape holds. Never wring or tumble dry.
- Will my piece look exactly like the photograph?
- It will be very close, but not identical. Every piece is made entirely by hand rather than machine-produced in bulk, so colour and shade can vary with the yarn available at the time, and small differences in size, stitch and finish are normal. These variations are part of a handmade piece and are not treated as faults.
- Do you ship internationally beyond these three countries?
- We can usually arrange it — email us with your address and we'll quote shipping before you order.
- Are duties and taxes included?
- No. Any customs duty or import tax charged by your country is payable by you on delivery.