Privacy policy

What we collect

We collect the details you give us when you place an order request, create an account, write a review or join our newsletter: your name, email address, phone number, delivery address and any notes you send us.

How we use it

Your information is used to confirm and fulfil your order, arrange delivery, respond to your questions, and — only if you opt in — send occasional emails about new pieces. We never sell your data.

Who we share it with

We share the minimum necessary with delivery carriers, our secure hosting and database provider, and payment processors when you pay for a confirmed order.

Analytics and cookies

We use privacy-respecting analytics to understand which pages help visitors find the right piece. See our cookie policy for details.

Your rights

You may ask us to access, correct or delete your personal information at any time by emailing connect@thecraftedloop.com. We keep order records for as long as tax and accounting rules require.

Contact

Questions about privacy? Write to connect@thecraftedloop.com and we will reply within a few working days.